To contact us, the best way is to use the ‘Help’ button available at the bottom right of this page, and fill in a form.
1. Manage or Track my order
- If you want to cancel your order before dispatch please click on the ‘Help ?’ button on the bottom right of this page and fill in the "Cancel my order" form.
- If you want to make a return, please click here
- If you want to track your order, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Where is my Package?’ form. You should receive dispatch and tracking information via email, if you have not received anything, please check your spam/junk folder.
2. LIFETIME WARRANTY REGISTRATION
Your product can be registered for the Lifetime Warranty online within 2 months of purchase. You will need to attach your proof of purchase during the registration process.
If you need to register, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Lifetime Warranty registration’ form.
3. NEED HELP OR AFTER SALES ADVICE?
To contact Customer Service, please click on the ‘Help ?’ button on the bottom right of this page and fill in the ‘Product Support’ form.
In order for us to get back to you ASAP, please make sure you provide us with all the information requested :
- Your proof of purchase with the date of purchase, the name of the retailer (invoice, order confirmation, delivery receipt, gift receipt…) and the confirmation of your Lifetime Warranty registration if your purchase was made more than 2 years ago.
- The product code starting with an A followed by 6 digits for Babymoov OR starting with a B followed by 6 digits for Badabulle
- The batch number (4 digits-4 digits) which can be found on the packaging or on the product itself.
- For a monitor, it will be inside the battery compartment printed on a sticker.
- For a Nutribaby, steriliser or a Hygro+, there will be 4 digits engraved on the base of the unit.
- A detailed description of the issue plus photos/videos
PLEASE NOTE: If you haven’t received a reply from us, please check your spam/junk folder.