Lifetime Warranty
Trust is essential when it comes to products for you and your baby. We guarantee safe and high quality products thanks to our Lifetime Warranty on all Babymoov products.
Activate your Lifetime Warranty now...
Click on the Help button on the bottom right of this page and fill in the Lifetime Warranty Form within two months from the date of purchase.
PLEASE NOTE: The Lifetime Warranty does NOT cover branded Badabulle products.
You will need:
1. A digital copy (scanned photo, in formats .pdf, .doc, .jpg...) of your proof of purchase (a till or full receipt is required, we cannot provide a warranty for your product without one).
2. The date and place of your purchase and the Babymoov product name must appear on your proof of purchase. (Please note, the Lifetime Warranty only applies to US customers).
Scope of the Lifetime warranty :
The Lifetime warranty is reserved for individuals, and does not cover the use of a product for professional purposes.
Country of residence eligible for the Babymoov lifetime warranty :
Belgium, Czech Republic, Denmark, Greenland, Germany, Netherlands, Luxembourg, Spain, Italy, mainland France including Corsica, Andorra, Monaco, Guyana, Martinique, Guadeloupe, Réunion, Poland, Slovakia, Hungary, Romania, Moldova, Switzerland, United Kingdom, Portugal
When can you use the Lifetime Warranty?
During the first 2 years, your product is covered by the legal guarantee that can be used upon presentation of your proof of purchase without any application requested before. If you haven’t formally registered your product for the Lifetime Warranty, rest assured, you are still covered by your 2-years legal guarantee. By registering your product for the Lifetime Warranty your product is covered beyond the 2-years legal guarantee. To qualify for Lifetime Warranty, your Babymoov product must be purchased directly from babymoov.us or through an authorised stockist.
What does a Lifetime Warranty cover?
The Lifetime Warranty applies under the condition that the product is used in compliance with the information sheet, in case of electric or electronic faults and faulty parts. The Lifetime Warranty does not cover deterioration due to improper use, parts that are broken or that have fallen off, battery replacement, fabrics, consumable materials (dummies, bulbs...), screen printing, natural wear and tear and some elements such as plastic.
Replacement of lithium batteries is included in the legal guarantee (2-years from date of purchase). After this time (during the Lifetime Warranty) if stock is available customers will be able to purchase batteries via babymoov.co.uk. If this particular battery is no longer in stock, the whole product will be replaced or the customer refunded.
Every request for assistance under the Lifetime Warranty requires a physical inspection of the product or representative video of the fault or damage. Upon receiving your request, Babymoov will inform you of the procedures that need to be carried out based on your request for assistance.
The Lifetime Warranty is non-transferable and applies exclusively to a new product bought at a point of sale authorised by Babymoov.
How do I use my Lifetime Warranty ?
If you have any concerns beyond the 2-years legal warranty, simply contact our Customer Relations team (with your proof of purchase and a copy of the email acknowledging receipt of your Lifetime Warranty registration request). In the event of a technical problem covered by the lifetime warranty, your product will then be repaired or exchanged as soon as possible! For more information, please please contact our Customer Service Advisor through our website by completing our Product Support Form available when you click on the Help button on the bottom right of this page.
