Lifetime Warranty
We know trust is everything when it comes to products for you and your little one—that’s why Babymoov has your back with a Lifetime Warranty on all our products. Yes, for life. If something ever goes wrong, we’ll fix it—no stress, no hassle. Just make sure to register within two months of your purchase, and you’re good to go.
To Activate Your Lifetime Warranty
Click here to fill out your purchase information. Form must be completed within two months from the original date of purchase.
A digital copy (photo orscreenshot) of your proof of purchase (a full receipt/order is required,we cannot provide you with a Lifetime Warranty for your product without one). The retailer's name, date of purchase and the Babymoov product name must appear on your proof of purchase.
Your full name, address and phone number.
The product SKU, this will start with 'A0'. You will also need the batch number of your product; this can be found on the packaging and will be 8 digits long. It will look like 10212354, the first digits relate to the date. So, for example, 1021 will have been manufactured in the 10th week of 2021..
A digital copy (photo orscreenshot) of your proof of purchase (a full receipt/order is required,we cannot provide you with a Lifetime Warranty for your product without one). The retailer's name, date of purchase and the Babymoov product name must appear on your proof of purchase.
Your full name, address and phone number.
The product SKU, this will start with 'A0'. You will also need the batch number of your product; this can be found on the packaging and will be 8 digits long. It will look like 10212354, the first digits relate to the date. So, for example, 1021 will have been manufactured in the 10th week of 2021..
Lifetime Warranty FAQs
When can you use the Lifetime Warranty?
For the first two years following your purchase, you are covered by your standard guarantee. By registering your product for the Lifetime Warranty your product is covered beyond this time. To qualify for the Lifetime Warranty, your Babymoov product must be purchased as new directly from babymoov.us, babymoov.ca or through our authorized retailers in North America.
What does a Lifetime Warranty cover?
The Lifetime Warranty covers faulty parts when the product is used as instructed. It does not cover damage from misuse, broken or missing parts, battery replacement, fabrics, consumables, screen printing, natural wear and tear, or certain materials like plastic. To request assistance, you must provide a photo or video of the issue. The warranty is non-transferable and applies only to new products purchased from authorized Babymoov retailers.
Scope of the Lifetime Warranty
The Lifetime Warranty is reserved for individuals, and does not cover professional use of a product.
Countries of residence eligible for the Babymoov Lifetime Warranty: Belgium, Czech Republic, Denmark, Greenland, Germany, Netherlands, Luxembourg, Spain, Italy, Metropolitan France including Corsica, Andorra, Monaco, Guyana, La Martinique, Guadeloupe, Reunion Island, French Polynesia, Poland, Slovakia, Romania, Moldavia, Switzerland, Hungary, United Kingdom, Portugal, United States, Canada.
