Q: The steaming stops before the end of the cycle. How can I fix this?
A: Try descaling the steaming unit. - Pour 1 cup of water with1 cup of the white vinegar in the tank. - Let it sit for 2 hours (unplugged). - Rinse and dry - Press the 'OK' button for 10 seconds - Repeat once every other week If you have not descaled your Duo meal Station in a while, let it sit with the water and vinegar mixture overnight. The red light which alerts you to descale the unit will not go off on its own.. You must press the 'OK' button for 5 seconds. We hope this solves your issue. If it doesn't, please send us a message and we will be happy to help you.
Q: Where should I put the water?
A: The water should be poured into the water tank underneath the juice container.
Q: Which type of bottles can I put in the Duo Meal Station and how many of them?
A: You can warm or sterilize up to 3 bottles (plastic or glass) at the same time.
Q: How can I remove and clean the blade?
A: To remove the blade, grab the blade with a cloth in your hand and then turn the bowl counterclockwise. Clean the blade how you would normally wash dishes.
Q: My blender isn't working. Am I doing something wrong?
A: To ensure your blender is working, make sure you: - Unplug the connector from the main unit (the steamer unit) and connect it under the blender. - Attached the bowl correctly. (you should hear a click at the bottom of the bowl and on the lid) - Press the blending function on the control panel (by pressing multiple times, you can adjust the the blending speed '1, 2 or 3') - You must press the button on the handle of the blender. Please let us know if it still doesn't work and we will be happy to help you solve this issue.
Q: I have been using my blender for a while and it just stopped working. What can I do?
A: We are so sorry to hear that! We'd love to help you reset your blender: 1. Reset the automatic fuse: When the blender is used for too long, the automatic reset fuse can shut the blender off to protect the motor. The blender can stop working for few seconds, or up to 48hours depending on how much the motor was running. To prevent this, we recommend: - Blending a maximum of 5 seconds at a time. - Waiting 5 seconds between each blend. 2. - Add more water or cooking juice from the juice container as it needs liquid to blend properly. - When using the blender, use a maximum of 2.5 cups of fruits and vegetables or a maximum of 2 cups of meat/fish and vegetables in the blender. Please let us know if it still doesn't work and we will be happy to help you solve this issue.
Q: Calcification is on the steamer / it seems like paint is coming off the steamer unit. Is it safe and how do I fix this?
A: Do not worry! Calcification is safe. It can however prevent the Duo Meal Station from working properly. There is no paint coming off as it is calcification, even though it may appear as paint. Wondering how to descale the unit? Refer to the descale instructions.
Q: Where can I find a video showing all the features of the Duo Meal Station?
Here you go!
Q: Where can I find the instruction manual of the Duo Meal Station?
A: You can find the instruction manual HERE.