Q: How should I clean the humidifier?
A: You should clean your humidifier weekly. Leave the Hygro + unplugged while cleaning. To clean the tank, pour 1 cup of water and 1 cup of bleach in the tank, shake it, rinse, and let it air dry). To clean the base, pour 1 cup of water + 1 cup of white vinegar in the base. Let it sit for 20 minutes. Rinse it and air dry.
Q: What's the base diameter?
A: The base is 9 inches in diameter.
Q: Is there a standby mode on the screen?
A: Yes, the standby mode starts after 30 seconds of inactivity. If you briefly press on any button, the screen will turn back on
Q: Can I use the night light without the humidifier?
A: Yes, you may. Just make sure there is no water in the tank.
Q: How can I set up/pick the colors? How can I turn them off?
A: To pick one color: Press the color button until you find the color you want. For the rainbow option: Press the night light button for 5 seconds. To turn it off: Press the night light button 8 times.
Q: There is no mist being produced, very little mist coming out or calcification in tank.
A: We would love to help you solve this issue. In order to do so, please descale the Hygro + (even if you have never used it). Please let us know if it still doesn't work and we will be happy to help you solve this issue.
Q: The motor is loud. What should I do?
A: We are so sorry for the inconvenience. Have you tried cleaning and descaling the tank? The motor should not be loud as we want to ensure the humidifier is relaxing. Can you please send us a video of the product and let us know if it was always loud or if this is new issue? We will be happy to help you solve this issue
Q: What's the proper use of essential oils?
A: Pour 1 drop of essential oils with 1 drop of water in the essential oil diffuser. Clean after each use.
Q: I noticed corrosion of plastic where the essential oils are placed.
A: We are so sorry this happened! This is primarily caused by a misuse of the essential oils. We recommend replacing the essential oil diffuser and/or the tank and following the proper care instructions.
Q: I noticed leaking from the top of the unit and/or leaking from the bottom of the Hygro +.
A: To fix this issue, make sure the essential oil diffuser cup is always on, even if you are not using it. If it is not on, it will leak. If the leaking is coming from the valve, replace it, and if it comes from the tank itself, replace the tank.
Q: Where can I find the instruction manual?
A: You can find the instruction manual HERE.
Q: Where can I find a video tutorial?
How to add water:
How to use the nightlight:
How to adjust the mist level:
How to set the auto mode:
How to use the essential oil diffuser:
How to switch from Fahrenheit to Celsius:
How to clean the tank:
How to fix the red drop on the screen: