Q: The steaming stops before the end of the cycle. How can I fix this?
A: Here are a few tips to solve your issue: Try descaling the steaming unit. - Pour 1 cup of water with1 cup of the white vinegar in the tank. - Let it sit for 2 hours (unplugged). - Rinse and dry - Press the 'OK' button for 10 seconds - Repeat once every other week If you have not descaled your Duo meal Station in a while, let it sit with the water and vinegar mixture overnight. The red light which alerts you to descale the unit will not go off on its own.. You must press the 'OK' button for 5 seconds. We hope this solves your issue. If it doesn't, please send us a message at firstname.lastname@example.org and we will be happy to help you.
Q: How much water should I put and where?
A: You should completely fill in the tank with 90ml (3oz or 6 tablespoons) of water. The tank is located underneath the bottle storage space. Sterilization takes 8 minutes in the Turbo Pure Sterilizer.
Q: Can the Turbo Pure Sterilizer overheat?
A: The Turbo Pure should not overheat, but in the case that it does, please reach out to us and we will be happy to solve the issue.
Q: "err2" appears on the screen. How can I fix this?
A: Not to worry! The base got disconnected. You should replace the base to fix the issue.
Q: My Turbo Pure no longer dries and/or bottles come out wet after a full cycle. What should I do?
A: This issue is most likely occurring due to too much water in the tank. There should be a maximum of 1/2 a cup of water in the tank. In order for the Turbo Pure Sterilizer to dry at its best, it must be descaled once a week. Please refer to the descaling instructions.
Q: Where can I find the video explaining all the details of the Turbo Pure Sterilizer?
Here you go!
Q: Where can I find the instruction manual?
A: You can find the Turbo Pure Sterilizer Instruction Manual HERE.