FAQ's & Tutorials
Find the answers to most of your questions here. Should your question not be listed, please reach out via the help button at the bottom right of your screen and a member of our team will be happy to assist you.
Duo Meal Station FAQ
Q: The steaming stops before the end of the cycle. How can I fix this?
Try descaling the steaming unit by filling the tank with a mixture of 1 cup of water and 1 cup of white vinegar. Let it sit for 2 hours (ensure the unit is unplugged). Afterward, rinse and dry the Duo Meal Station, then press the "OK" button for 10 seconds. For regular maintenance, repeat this process every two weeks. If it’s been a while since your last descaling, you can let the water-vinegar mixture sit overnight. Please note that the red descaling alert light will not turn off automatically—you must press and hold the "OK" button for 5 seconds to reset it. If you need further assistance, feel free to reach out and we'll be happy to help!
Q: Where should I put the water?
A: The water should be poured into the water tank underneath the juice container.
Q: Which type of bottles can I put in the Duo Meal Station and how many of them?
A: You can warm or sterilize up to 3 bottles (plastic or glass) at the same time.
Q: How can I remove and clean the blade?
A: To remove the blade, hold it with a cloth for a secure grip and turn the bowl counterclockwise. Then, clean the blade as you would any other dish.
Q: My blender isn't working. Am I doing something wrong?
A: To ensure your blender is working, make sure you: - Unplug the connector from the main unit (the steamer unit) and connect it under the blender. - Attached the bowl correctly. (you should hear a click at the bottom of the bowl and on the lid) - Press the blending function on the control panel (by pressing multiple times, you can adjust the the blending speed '1, 2 or 3') - You must press the button on the handle of the blender. Please let us know if it still doesn't work and we will be happy to help you solve this issue.
Q: I have been using my blender for a while and it just stopped working. What can I do?
A:
We're sorry to hear you're having trouble with your blender! The blender may shut off automatically if it's used for too long, in order to protect the motor. This could cause the blender to stop for anywhere from a few seconds to up to 48 hours, depending on how long the motor was running. To avoid this, we recommend: blending for no more than 5 seconds at a time and waiting 5 seconds between each blending session. You also will want to make sure that you use the proper liquid to ingredient ratio, for optimal blending, use no more than 2.5 cups of fruits and vegetables or 2 cups of meat/fish and vegetables at once. If the issue persists, please let us know, and we'll be happy to assist you further.
Q: Calcification is on the steamer / it seems like paint is coming off the steamer unit. Is it safe and how do I fix this?
A: No need to worry—calcification is completely safe! However, it may affect the performance of your Duo Meal Station. What might look like paint peeling is actually calcification, so rest assured there's no paint coming off. Need help descaling the unit? Simply refer to the descaling instructions in the first FAQ.
Q: Is there a video available that shows the features of the Duo Meal Station?
Q: Where can I find the instruction manual of the Duo Meal Station?
A: You can find the instruction manual HERE.
Lovenests FAQ's
Q: What's the difference between the Lovenest and the Lovenest +?
A: Both headrests provide comfort for baby and are compatible with all strollers, bouncers, and swings. The Lovenest + has all the benefits of the Lovenest, and also features Thermo regulating breathable fabric and anti-slip material for a solid grip.
Q: How can I wash my Lovenest?
A: Handwash or Cold-Water Machine Wash.
Q: Can I dry it?
A: Air dry only.
Q: What's the age limit?
A: The Lovenest is for babies from 0-4 months old.
Q: Can my baby turns her head when using the Lovenest?
A: Yes, babies will be able to move their head and neck freely while using the Lovenest.
Q: Is there a video?
Q: Where can I find the instruction manual?
A: You can find the instruction manual HERE.
Hygro (+) Humidifier FAQ's
Q: How should I clean the humidifier?
A: You should clean your humidifier weekly. Leave the Hygro + unplugged while cleaning. To clean the tank, pour 1 cup of water and 1 cup of bleach in the tank, shake it, rinse, and let it air dry). To clean the base, pour 1 cup of water + 1 cup of white vinegar in the base. Let it sit for 20 minutes. Rinse it and air dry.
Q: What's the base diameter?
A: The base is 9 inches in diameter.
Q: Is there a standby mode on the screen?
A: Yes, the standby mode starts after 30 seconds of inactivity. If you briefly press on any button, the screen will turn back on
Q: Can I use the night light without the humidifier?
A: Yes, you may. Just make sure there is no water in the tank.
Q: How can I set up/pick the colors? How can I turn them off?
A: To pick one color: Press the color button until you find the color you want. For the rainbow option: Press the night light button for 5 seconds. To turn it off: Press the night light button 8 times.
Q: There is no mist being produced, very little mist coming out or calcification in tank.
A: We would love to help you solve this issue. In order to do so, please descale the Hygro + (even if you have never used it). Please let us know if it still doesn't work and we will be happy to help you solve this issue.
Q: The motor is loud. What should I do?
A: We are so sorry for the inconvenience. Have you tried cleaning and descaling the tank? The motor should not be loud as we want to ensure the humidifier is relaxing. Can you please send us a video of the product and let us know if it was always loud or if this is new issue? We will be happy to help you solve this issue
Q: What's the proper use of essential oils?
A: Pour 1 drop of essential oils with 1 drop of water in the essential oil diffuser. Clean after each use.
Q: I noticed corrosion of plastic where the essential oils are placed.
A: We are so sorry this happened! This is primarily caused by a misuse of the essential oils. We recommend replacing the essential oil diffuser and/or the tank and following the proper care instructions.
Q: I noticed leaking from the top of the unit and/or leaking from the bottom of the Hygro +.
A: To fix this issue, make sure the essential oil diffuser cup is always on, even if you are not using it. If it is not on, it will leak. If the leaking is coming from the valve, replace it, and if it comes from the tank itself, replace the tank.
Q: Where can I find the instruction manual?
A: You can find the instruction manual HERE.
Q: Where can I find a video tutorial?
Unboxing:
How to add water:
How to use the nightlight:
How to adjust the mist level:
How to set the auto mode:
How to use the essential oil diffuser:
How to switch from Fahrenheit to Celsius:
How to clean the tank:
How to fix the red drop on the screen:
Babyni FAQ
Q: What is the maximum age of use?
A: There is no maximum age of use, but there is a maximum weight limit. The Babyni can be used until your baby weighs 20lbs.
Indoor/Outdoor Tipi FAQ
Q: Is it Anti-UV?
A: Yes, it has a SPF 50+ protection into the fabric to decrease harmful sun exposure.
Q: Can I use it indoors?
A: Yes! You can use it indoors and outdoors.
Q: How easy is it to set up?
A: It takes about 5 minutes to set up the Tipi Jungle In & Out. Watch the setup tutorial here:
Turbo Pure Sterilizer FAQ
Q: The steaming stops before the end of the cycle. How can I fix this?
A: Here are a few tips to solve your issue: Try descaling the steaming unit. - Pour 1 cup of water with1 cup of the white vinegar in the tank. - Let it sit for 2 hours (unplugged). - Rinse and dry - Press the 'OK' button for 10 seconds - Repeat once every other week If you have not descaled your Duo meal Station in a while, let it sit with the water and vinegar mixture overnight. The red light which alerts you to descale the unit will not go off on its own.. You must press the 'OK' button for 5 seconds. We hope this solves your issue. If it doesn't, please contact us via the help button at the bottom right of your screen and we will be happy to help you.
Q: How much water should I put and where?
A: You should completely fill in the tank with 90ml (3oz or 6 tablespoons) of water. The tank is located underneath the bottle storage space. Sterilization takes 8 minutes in the Turbo Pure Sterilizer.
Q: Can the Turbo Pure Sterilizer overheat?
A: The Turbo Pure should not overheat, but in the case that it does, please reach out to us and we will be happy to solve the issue.
Q: "err2" appears on the screen. How can I fix this?
A: Not to worry! The base got disconnected. You should replace the base to fix the issue.
Q: My Turbo Pure no longer dries and/or bottles come out wet after a full cycle. What should I do?
A: This issue is most likely occurring due to too much water in the tank. There should be a maximum of 1/2 a cup of water in the tank. In order for the Turbo Pure Sterilizer to dry at its best, it must be descaled once a week. Please refer to the descaling instructions.
Q: Where can I find the video explaining all the details of the Turbo Pure Sterilizer?
Q: Where can I find the instruction manual?
A: You can find the Turbo Pure Sterilizer Instruction Manual HERE.
Leak Proof Plastic Storage Bowls FAQ's
Q: What's the highest temperature I can heat-reheat the bowls in the microwave?
A: The highest temperature is: 170°F (80°C). This information in engraved under each bowl.
Q: Can I sterilize the bowls?
A: Yes you can!
Q: Where are the bowls made?
A: The plastic bowls are made in France. The glass bowls are made in China.
Socosy FAQ's
Q: What's the foam made of?
A: The foam of the Socsy is made of polyurethane.
Q: What are the washing and drying instructions?
A: Machine wash cold. Air dry on flat surface.
Cosymorpho FAQ's
Q: Can I use this item in bed?
A: No, the Cozymorpho is meant to be used in a stroller, a bouncer, or a swing.
Q: Is there a video explaining your product?
Stroller Organizer FAQ's
Q: Can I attach it to any stroller?
A: Yes, the Babymoov Stroller Organizer is universal which means it can attach to the stroller of your choice. It also includes an extra strap for easy transportation.
Q: Is there a cup holder?
A: Yes! There is a cup holder in the stroller organizer and it's insulated!
Q: Can I completely close it?
A: Yes, you can. It includes a large zipper which seals the organizer shut for safe storage.
Q: Is it waterproof?
A: It is not completely waterproof but it is water repellent!
Q: Where can I find the instruction manual?
A: You can find the instruction manual HERE.
